When do call charges take effect?Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.
No monthly payment required. Take your time to use this credit and top up again if you run out of credit.
Which payment methods does CallNett offer?Available payment methods are Bank transfer, PayPal, IDeal, Ukash, Creditcard Some payments are not available in every country. You will find an overview of all your payments methods in the myaccount area.
How fast will my payment be processed?That depends on the payment option you use. Payments by PayPal,Ukash, iDeal & Creditcard are processed instantly . Bank Transfers might take up to 7 working days, depending on your bank & region.
As soon as we receive your payment, it is processed automatically and your account will be credited instantly. Please note that we cannot influence the transaction time before your payment reaches us. And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment! (see: myaccount) Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.
What is important when making a bank transfer?You should take extra care in filling out the Transaction Reference Number on the transaction form! This number is used for automatic processing. Some banks do not automatically send us the Transaction Reference Number with the transaction, even if it is mentioned on the bank transfer form. So please make sure that your bank includes the Transaction Reference Number in the payment description. If the Transaction Reference Number is incorrect or missing, the order can not be processed and your account will not be credited!
As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to 7 working days. We will update your credit as soon as your bank transfer has arrived in our bankaccount. Please do not combine payments for several orders in one bank transfer.
Do I receive an invoice by regular mail?Invoices are not sent by regular mail, but you can view your invoices and call specifications online at any time. You can view your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.
